Refund and Returns Policy

Effective Date: January 2, 2025

At MonitorAnitotech.net, we are dedicated to providing the highest quality products. If for any reason you are not satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure that your shopping experience is seamless.

By purchasing from us, you agree to the terms outlined in this policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Time Frame: You must initiate your return within 30 days of receiving the product. After this period, we are unable to accept returns.
  • Condition of the Product: The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Returnable Items: Some items, such as customized or personalized products, are not eligible for return unless they are defective or damaged upon arrival.

2. How to Initiate a Return

To initiate a return, follow these steps:

  • Step 1: Contact our customer service team at info@monitoranitotech.net or call us at 509-488-8585 to request a Return Merchandise Authorization (RMA) number.

  • Step 2: Once you receive your RMA number, carefully pack the item in its original packaging (if available) and include a copy of your receipt or proof of purchase.

  • Step 3: Ship the item back to us at the following address:

    Monitor Anito Tech
    4901 Mudlick Road
    Hatton, Washington, United States

  • Step 4: We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item is safely delivered to us.

3. Refund Process

Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.

  • Shipping Costs: Shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost will be deducted from your refund.
  • Partial Refunds: If the item shows signs of use, damage, or is missing parts, we may issue a partial refund based on the condition of the product.

4. Exchanges

If you received a defective or incorrect product, we will gladly exchange it for the correct item or a similar product. Please contact us within 7 days of receiving your order to initiate an exchange.

5. Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately at info@monitoranitotech.net. We may request photos of the damage to facilitate the return or exchange process.

  • Return Shipping: For defective or damaged items, we will provide a prepaid return label, and we will cover the cost of return shipping.

6. Non-Returnable Products

The following items are non-returnable unless defective:

  • Customized or personalized items
  • Opened software or digital products
  • Gift cards

7. International Returns

For international orders, customers are responsible for return shipping costs. Please note that customs duties, taxes, and other charges are non-refundable.

8. Modifications to This Refund and Returns Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please review this page regularly for any updates.

If you have any questions or need further assistance, feel free to contact us at: